Warranty Policy

Warranty period

Lifetime commitment that Gemmy Store products are real pearls

– 3 years for gold and silver accessories of seawater pearl products

– 1 year for accessories of freshwater pearl products

Lifetime warranty on re-threading, gluing and cleaning of dirt products

Warranty provisions

– Free warranty for pearl cleaning

– Gemmy pearls offers free re-stringing warranty for pearl necklaces and bracelets

With products combined with gold and silver

– Free warranty for stone replacement during the warranty period in case the stone falls and has a technical error

– Free warranty brightens the product during the warranty period

– Silver has the property of absorbing wind and sweat very well, so black silver or gold is normal

– Free joining and soldering support fee for the first 30 days from purchase

Warranty does not apply

– The product changes its characteristics, cracks, or loses color due to chemicals or the environment during use

– The product is damaged not due to a technical error

– The product changes during use or wear and tear