Gemmy has nationwide delivery service, applicable to customers who purchase on the website, fanpage and by phone, not applicable to customers who purchase directly at the store.

The order will be delivered to the address provided by the customer through an intermediary shipping company.

1. Delivery time:

Orders within Hanoi: Same day

Orders outside Hanoi: 1-2 working days

Delivery time is 1-2 days after ordering.

Orders in other provinces:

Time is 2-3 days for central areas of provinces and cities, 3-7 days for suburban areas, districts, communes, towns…

(Not including Saturdays, Sundays or holidays)

Order processing time will be calculated from receipt of your completed payment.

Delivery time can be changed if requested by the customer and Gemmy proactively changes in case of impact of natural disasters or other special events.

Your order will be delivered in a maximum of 2 times. In case the first delivery is not successful, a staff member will contact you to arrange a second delivery schedule with you. In case we still cannot contact you or do not receive any response from you. customer, the order will no longer be valid.

To check information or status of your order, please inbox fanpage or call hotline 0978527087, provide name and phone number for checking.

2. Delivery fee:

Free shipping for orders over 1 million

Fixed shipping fee of 30,000 VND applies to all areas for orders under 1 million

3. Check the goods before payment:

Customers please pay a minimum of 100k to have the goods inspected before payment. The remaining amount will be equal to the amount receivable minus the amount the customer has transferred.

Customers transfer accounts

Account name: Tran Thi Phuong Thao
Account number  : 37821837
Bank     : Vietnam Prosperity Trading Joint Stock Company (VPBANK)
Branch     :  Dong Do Hanoi Branch

4. Place orders for unavailable products:

Customers please contact Gemmy Store on fanpage or phone number to order directly for unavailable products.