Warranty Duration

Gemmy Store guarantees lifetime authenticity for genuine pearl products.

– 3 years for gold and silver accessories of saltwater pearl products

– 1 year for accessories of freshwater pearl products

Lifetime warranty for restringing, gluing, and cleaning dust off all products.

Warranty Terms

– Free cleaning service for pearls

– Free restringing service for pearl necklaces and bracelets purchased from Gemmy

For products combined with gold or silver:

– Free replacement of stones during the warranty period in cases where stones fall off due to technical defects

– Free polishing service during the warranty period

– Silver has a high tendency to oxidize due to exposure to air and sweat; therefore, tarnishing or yellowing is considered normal

– Free support for connecting or welding within 30 days from the date of purchase

Warranty Exclusions

– Products that have changed in nature (cracked, discolored) due to chemical exposure or environmental effects during use

– Products damaged not due to technical faults

– Products altered or worn due to impact or regular use