Warranty Duration
Gemmy Store guarantees lifetime authenticity for genuine pearl products.
– 3 years for gold and silver accessories of saltwater pearl products
– 1 year for accessories of freshwater pearl products
Lifetime warranty for restringing, gluing, and cleaning dust off all products.
Warranty Terms
– Free cleaning service for pearls
– Free restringing service for pearl necklaces and bracelets purchased from Gemmy
For products combined with gold or silver:
– Free replacement of stones during the warranty period in cases where stones fall off due to technical defects
– Free polishing service during the warranty period
– Silver has a high tendency to oxidize due to exposure to air and sweat; therefore, tarnishing or yellowing is considered normal
– Free support for connecting or welding within 30 days from the date of purchase
Warranty Exclusions
– Products that have changed in nature (cracked, discolored) due to chemical exposure or environmental effects during use
– Products damaged not due to technical faults
– Products altered or worn due to impact or regular use