Warranty Policy

Warranty period

Lifetime commitment that Gemmy Store products are real pearls

– 3 years for gold-silver accessories of seawater pearl products

– 1 year for accessories of freshwater pearl products

Lifetime warranty for re-stringing, gluing and cleaning of dirt on products

Warranty Policy

– Free pearl cleaning warranty

– Gemmy Pearls offers free re-stringing for pearl necklaces and bracelets

For products combined with gold and silver

– Free replacement of stones during the warranty period in case of technical errors in falling stones

– Free product brightening warranty during the warranty period

– Silver has the property of absorbing air and sweat very well, so it is normal for silver to turn black or yellow

– Free support fee for connecting and welding within the first 30 days from the date of purchase

Warranty does not apply

– The product has changed characteristics, cracks, or discoloration due to chemicals or the environment during use

– The product is damaged not due to technical errors

– The product has changed during use, collision, or wear and tear